FAQS

How do I contact the Mothercare Online Gift Cards Team?
You can contact us via e-mail at mothercare@voucherexpress.co.uk or call our helpline 0371 200 2443, Mon-Fri 9am-5pm.

Where can I spend my Gift Card?
Your Gift Card can be used in full or part payment from participating Mothercare or ELC stores (excluding concessions with the expception of ELC shops withing Mothercare stores) and online at www.mothercare.com or via Mothercare Direct. The value of your purchases will be deducted from the balance of your Gift Card, and any remaining balance can be used against future purchases. 

How will I know when my order is processed?
As soon as you place your order, you will receive an e-mail from us, informing you that your order has been received and is being processed. Two days before your requested delivery date you will receive another email informing you that your Gift Cards have been despatched to your chosen recipient.

If there is a problem with your order, you will be contacted via email.

On some occasions we may be unable to proceed with an order, if this is the case you will be informed via email. If you feel that your order has been unjustly failed, please place another order on our website using a different form of payment.

How are my Gift Cards delivered?
We use Royal Mail for all our deliveries. All gift voucher orders over £30 need to be signed for on delivery. Delivery charges do vary depending on the amount ordered.

Voucher Value Delivery Charge
£10.00-£50.00 £2.00
£50.01-£99.00 £2.95
£100.00 and over £5.50
Same Day Despatch - £7.50

Same day despatch is available on all amounts and costs £7.50. Same day despatch can be arranged online before 3pm (Monday to Thursday). Selecting to same day despatch means that your order will be despatched on the same day by Royal Mail Special delivery and will be delivered on the next working day before 1pm. Please note that a signature is required for Special Delivery.

If there is no-one available to sign for the Gift Cards on arrival, a card will be left by the postman informing the occupant that an attempted delivery was made. The Gift Cards will then be taken to the local Royal Mail Enquiry Office, where they will await collection by the recipient.

Limited delivery will take place in week immediately after Christmas. For further details of this, please ring our helpline. Due to the high volume of orders at Christmas, we do advise customers to order early for Christmas delivery.

We can deliver to any BFPO address and addresses in the Channel Islands and Scottish Isles. We are unable to deliver to any other international addresses. Please note that Mothercare Gift Cards are in sterling value and can only be spent in the UK and Northern Ireland.

What if I've made a mistake on my order?
If you have made a mistake on your order, please ring our helpline 0371 200 2443 and we will do our best to correct it for you.

Do Mothercare Gift Cards have an expiry date?
Mothercare Gift Cards are valid for 2 years from last use. 

What will appear on my credit card statement?
Your credit card statement will read 'Voucher Express' and the charge will be taken in Sterling and converted into your own currency if necessary.

What is the maximum value I can order on this website?
You can order up to £500 in one order but orders of £300 or more will be sent to the billing address only.

Can I order larger amounts of Gift Cards?
It is possible to order larger amounts of Gift Cards. Please call our helpline on 0371 200 2443. 

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